The Neutrino Group products, purchased from The Neutrino Group, provide a 1 year limited warranty from the date in which the product is received by purchaser.

What is covered by this limited warranty?

This limited warranty does not cover :

• Software, including the operating system and software that may be added to your Tablet Kiosk, Raon Vega, HP product, or any other items not produced by The Neutrino Group.

• Non-Gemini purchased and Solution Provider Direct products and accessories

• Problems that result from :

  - External causes such as accident, abuse, abuse, misuse, flood, fire, earthquake or problems with electrical power

  - Servicing not authorized by the Neutrino Group

  - Usage that is not in accordance with product instruction

  - Failure to follow the product instructions or failure to perform preventive maintenance

  - Problems caused by using accessories, parts, or components not purchased from The Neutrino Group

• Products for which The Neutrino Group has not received payment in full.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE(OR JURISDICTION TO JURISDICTION). THE NEUTRINO GROUP'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

What do I do if I need warranty service?

    Before the warranty expires, please call us at :

           Customer Service : 303-453-0384

           Technical Support : 303-453-0384